Returns Policy
Elmani Care will provide a credit voucher or replacement for items that are faulty or damaged.
If you decide to return an item for other reasons, the following conditions apply:
- Products must be unopened and in their original condition.
- Returns must be initiated within 7 days of receiving the order.
- Proof of purchase (order confirmation email or receipt) must be included.
How to Return an Item
- Take a photo of the item(s) that are damaged or faulty.
- Email us at info@elmanicare.com, attach the photo(s), and mention your order number and reason for return.
- Send the item to:
Elmani Care, DHA Phase 5, Lahore 54000, Pakistan - Upon receipt and approval of the return, we will issue a credit voucher for the same value as the returned item.
- Customers are responsible for shipping costs related to the return and any re-shipment.
Cancellation Policy
If you wish to cancel your order, please notify us as soon as possible. Most orders are dispatched within 24 hours, so timely communication is essential.
- Orders that have not yet been shipped can be canceled by contacting us via:
- Email: info@elmanicare.com
- Phone: ---
- WhatsApp: ---
- Note: Once an order has been shipped, cancellations are no longer possible.